Summary: pkrpin collects only the personal data we genuinely need to operate our platform, verify your identity, process your transactions, and keep your account secure. We do not sell your data. We protect it with industry-standard security measures and give you meaningful control over how it is used. Please read this Policy in full alongside our Terms & Conditions.
1. Introduction
This Privacy Policy ("Policy") describes how pkrpin ("pkrpin", "we", "us", or "our") collects, processes, stores, and protects the personal data of users ("you", "your", or "the Player") who access or use the pkrpin online casino and sports betting platform at pkrpin.com.
pkrpin is operated under an international gaming licence and is committed to upholding the privacy rights of all registered players. This Policy applies to all personal data collected through the pkrpin website, mobile platform, customer support channels, and any other touchpoint through which you interact with pkrpin.
By registering a pkrpin account or continuing to use the pkrpin platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with the terms of this Policy, you must discontinue use of the pkrpin platform.
2. Data Controller
pkrpin is the data controller responsible for your personal data. As data controller, pkrpin determines the purposes and means by which your personal data is processed. For all privacy-related enquiries, requests, and concerns, you may contact our designated Data Protection team directly using the contact details provided in Section 15 of this Policy.
Note: Where pkrpin engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification providers, or customer support platforms — those parties act as data processors under pkrpin's instructions and are bound by contractual data processing agreements that prohibit them from using your data for any purpose other than the specific service they provide to pkrpin.
3. Personal Data We Collect
pkrpin collects the following categories of personal data in connection with the operation of the platform and the provision of services to registered players:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, nationality | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile number, residential address | Account communications, support, verification |
| Financial Data | JazzCash / EasyPaisa account details, HBL / UBL / Meezan Bank account info, transaction history | Deposit and withdrawal processing, AML compliance |
| Technical Data | IP address, device type, browser, operating system, session data | Platform security, fraud prevention, experience optimisation |
| Gaming Data | Game history, bet amounts, win/loss records, session duration | Responsible gaming monitoring, dispute resolution, regulatory compliance |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Customer support, quality assurance, dispute resolution |
| Marketing Preferences | Communication opt-in/opt-out status, promotion interaction history | Sending relevant offers and updates (with your consent) |
pkrpin does not intentionally collect any special categories of sensitive personal data (such as racial or ethnic origin, political opinions, health data, or biometric data) except where expressly required for regulatory compliance purposes, in which case your explicit consent will be sought.
4. How We Collect Your Data
pkrpin collects personal data through the following means:
- Direct collection: When you register a pkrpin account, complete your KYC verification, make a deposit or withdrawal, contact our support team, or respond to a survey or promotion.
- Automated collection: Through cookies, web beacons, and server logs as you navigate and interact with the pkrpin platform. See Section 10 for more detail on our cookies practices.
- Third-party sources: From identity verification and fraud prevention service providers, payment processors, and publicly available sources where necessary to verify information you have provided or to comply with our AML obligations.
5. How We Use Your Personal Data
pkrpin uses your personal data for the following purposes:
- To create and manage your pkrpin account and verify your identity in accordance with our KYC obligations.
- To process deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other supported payment methods.
- To detect and prevent fraud, money laundering, and other forms of financial crime in compliance with applicable AML regulations.
- To enforce our Terms & Conditions, including the minimum age requirement of 21 years, the one-account policy, and bonus eligibility rules.
- To provide responsive 24/7 customer support in both Urdu and English.
- To monitor gaming behaviour and apply responsible gaming tools where patterns indicate potential problem gambling activity.
- To send you important account communications, including security alerts, transaction confirmations, and policy updates.
- To send you promotional communications and personalised offers where you have provided your consent to receive such communications.
- To improve the pkrpin platform through analytics, A/B testing, and performance monitoring.
- To comply with our obligations under our international gaming licence and applicable data protection law.
6. Legal Basis for Processing
pkrpin processes your personal data only where a valid legal basis exists for doing so. The legal bases we rely upon are:
- Contract performance: Processing that is necessary to provide you with the pkrpin platform and services as described in our Terms & Conditions — including account management, payment processing, and customer support.
- Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, Know Your Customer requirements, and gaming licence conditions.
- Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and business analytics — where these interests are not overridden by your own privacy rights.
- Consent: Processing for marketing communications and non-essential cookies, where we have obtained your prior, freely given, and informed consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
7. Sharing Your Personal Data
pkrpin does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share your data only in the following limited and controlled circumstances:
7.1 Service Providers
pkrpin engages carefully selected third-party service providers who process personal data on our behalf to support platform operations. These include payment processing partners (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), identity verification and KYC providers, customer support platform operators, data hosting and cloud infrastructure providers, and fraud detection and cybersecurity services. All service providers are bound by data processing agreements and may only use your data for the specific purposes authorised by pkrpin.
7.2 Game Providers
Where pkrpin games are provided by third-party game studios, limited technical data (such as session tokens and game results) may be shared with the relevant provider for the purpose of game delivery and fairness auditing. Game providers do not receive your full personal profile.
7.3 Regulatory & Legal Authorities
pkrpin may disclose your personal data to relevant regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, by our gaming licence conditions, or in connection with the prevention or investigation of fraud and financial crime. Such disclosures will be made only to the extent required and in accordance with applicable legal procedures.
7.4 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of the pkrpin business, personal data held by pkrpin may be transferred to the relevant successor entity. We will notify affected players of any such transfer and the implications for their personal data prior to the transfer taking effect.
No data sales: pkrpin will never sell, lease, or otherwise transfer your personal data to third-party advertisers, data brokers, or any entity for purposes unrelated to the operation of the pkrpin platform. This commitment applies without exception.
8. Data Retention
pkrpin retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our gaming licence obligations. The following general retention principles apply:
- Active account data: Retained for the duration of your active pkrpin account plus a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements.
- Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction in accordance with applicable financial regulations.
- KYC and identity verification documents: Retained for a minimum of five (5) years following account closure or the date of the last transaction, whichever is later.
- Customer support communications: Retained for a period of three (3) years from the date of the interaction, unless the communication relates to an open dispute or regulatory matter.
- Marketing preference data: Retained until you withdraw your consent or request erasure, and for a short period thereafter to honour opt-out requests.
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with pkrpin's internal data destruction procedures.
9. Security Measures
pkrpin implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, loss, alteration, or destruction. These measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and the pkrpin platform.
- Encryption of sensitive data fields at rest within pkrpin's secure database infrastructure.
- Strict role-based access controls limiting internal access to personal data on a need-to-know basis.
- Continuous monitoring and intrusion detection systems across pkrpin's server infrastructure.
- Regular independent security audits and penetration testing by qualified third-party security professionals.
- Two-factor authentication options available to all pkrpin account holders for enhanced login security.
While pkrpin takes all reasonable precautions to secure your personal data, no method of electronic transmission or storage is entirely risk-free. We encourage you to use a strong, unique password for your pkrpin account and to enable two-factor authentication where available.
10. Cookies & Tracking Technologies
pkrpin uses cookies and similar tracking technologies on the pkrpin platform to enhance your user experience, maintain your logged-in session, remember your preferences, and analyse platform usage. The following categories of cookies are used:
- Strictly Necessary Cookies: Essential for the pkrpin platform to function correctly — including maintaining your pkrpin login session and remembering items in your account settings. These cannot be disabled.
- Performance & Analytics Cookies: Used to collect aggregated, anonymised data about how players use the pkrpin platform, enabling us to identify areas for improvement. These are deployed only with your consent.
- Functional Cookies: Allow the platform to remember your language preference, display settings, and other personalisation choices for a smoother experience across sessions.
- Marketing Cookies: Used to deliver relevant promotional content and to measure the effectiveness of pkrpin marketing campaigns. These are deployed only where you have given explicit consent.
You can manage your cookie preferences at any time through the cookie settings panel available on the pkrpin platform, or by configuring your browser settings. Please note that disabling certain cookies may affect the functionality of the pkrpin platform.
11. Your Data Protection Rights
As a pkrpin player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our Data Protection team using the details in Section 15:
- Right of Access: You have the right to request a copy of the personal data pkrpin holds about you, along with information about how it is processed.
- Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held by pkrpin.
- Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
- Right to Restrict Processing: You have the right to request that pkrpin limits the processing of your personal data in certain circumstances, such as while a correction request is being assessed.
- Right to Data Portability: You have the right to receive a copy of your personal data in a structured, machine-readable format for transfer to another service provider, where technically feasible.
- Right to Object: You have the right to object to the processing of your personal data where pkrpin relies on legitimate interests as the legal basis, or where your data is used for direct marketing purposes.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
pkrpin will respond to all verified data rights requests within a reasonable period. We may request proof of identity before processing certain requests to protect the security of your account.
Please note: Certain rights are subject to legal limitations. For example, pkrpin is required by law and by our gaming licence conditions to retain certain financial and identity records for a minimum period regardless of erasure requests. Where this applies, we will explain the limitation clearly in our response to your request.
12. Minors and Age Restriction
The pkrpin platform is strictly intended for adults aged 21 years and above. pkrpin does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory component of the pkrpin account registration process, and we reserve the right to request documentary proof of age at any stage.
If pkrpin becomes aware that personal data has been collected from a person under the age of 21, the relevant account will be immediately suspended, all personal data associated with the account will be promptly deleted, and any deposits held in the account will be returned to the originating payment method following verification.
If you are a parent or guardian and believe that a minor in your care has registered a pkrpin account, please contact us immediately at the details provided in Section 15 so that we can take prompt action.
13. International Data Transfers
pkrpin operates under an international gaming licence, and certain personal data may be transferred to, stored in, or processed in jurisdictions outside Pakistan in connection with the services provided by our third-party service partners — including cloud infrastructure providers, game studios, and KYC verification services.
Where such international transfers occur, pkrpin ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses requiring the recipient to maintain data protection standards consistent with those applied by pkrpin. By using the pkrpin platform, you acknowledge and consent to such international transfers in accordance with the terms of this Policy.
14. Changes to This Privacy Policy
pkrpin reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made, pkrpin will notify registered players by email or through a prominent in-platform notice prior to the changes taking effect.
The updated Policy will be published on this page with a revised "Last Updated" date. Your continued use of the pkrpin platform following publication of the revised Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed of how pkrpin protects your personal data.
15. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way pkrpin handles your personal data, our Data Protection team is available to assist you. Please reach out through the following channels:
support at pkrpin.com
Our customer support agents — available around the clock in both Urdu and English — are also available via live chat within your pkrpin account for general privacy enquiries. Formal data rights requests (such as access, erasure, or portability requests) should be directed to our Data Protection team by email for proper handling and documentation.
For responsible gaming concerns, self-exclusion requests, or deposit limit tools, please visit our dedicated Responsible Gaming page.